PBS Creative Ltd Standard Terms and Conditions

Definitions:

The Client : The company or individual requesting the services of PBS Creative Ltd.

PBS Creative Ltd : Primary designer/site owner & employees or affiliates.

General

PBS Creative Ltd will carry out work only where an agreement is provided either by email, telephone, mail or fax.  An ‘order’ is deemed to be a written or verbal contract between PBS Creative Ltd and the client; this includes telephone and email agreements.

Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, PBS Creative Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of PBS Creative Ltd until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by PBS Creative Ltd remain the copyright of PBS Creative Ltd and may only be commercially reproduced or resold with the permission of PBS Creative Ltd.

PBS Creative Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client or used by the client in the future on their website.

We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any coding additions to website briefs provided will be carried out at the discretion of PBS Creative Ltd and may carry an additional cost. Where no charge is made by PBS Creative Ltd for such additions, PBS Creative Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to PBS Creative Ltd all materials required to complete the site to the agreed standard and within the set deadline.

PBS Creative Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

PBS Creative Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

PBS Creative Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

PBS Creative Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

PBS Creative Ltd will not be liable to the customer for any defect in product or service other than death or injury.

In no event shall PBS Creative Ltd be liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the use or performance of a client website or from any information, products and services provided through client sites, even if this website has been advised of the possibility of such damages.

  • In the absence of any negligence or other breach of duty by us, your use of our client websites is entirely at your own risk.
  • If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.
  • We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of their networks and equipment.

Once a website project has been completed the final balance of payment is then due in accordance with our payment terms.

There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.

Database, Application and E-Commerce Development

PBS Creative Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by PBS Creative Ltd remain the copyright of PBS Creative Ltd and may only be commercially reproduced or resold with the permission of PBS Creative Ltd.

Where applications or sites are developed on servers not recommended by PBS Creative Ltd, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

Warranty

The client is expected to test fully any application or programming relating to a site developed by PBS Creative Ltd before being made generally available for use.

Where “bugs”, errors or other issues are found PBS Creative Ltd will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief. After 60 days from project end a charge may be made for this maintenance work at standard hourly rates.

Compatibility

PBS Creative Ltd will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer and to an acceptable level with Mozilla browsers, such as Firefox. PBS Creative Ltd can offer no guarantees of correct function with all browser software as they constantly change.

Website Hosting

Whilst PBS Creative Ltd recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service. PBS Creative Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

PBS Creative Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web hosting service we provide for clients should the necessity arise.

Website Optimisation

Due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites.

The process of optimising websites itself will bring in more traffic and hits and you’ll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.

We use ‘white hat techniques’ when optimizing websites and always aim to achieve a top ten ranking for your website within six months of undertaking the optimization process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any monies to clients in relation to this type of work.

PBS Creative Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the PBS Creative Ltd policy that any outstanding accounts for work carried out by PBS Creative Ltd or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with PBS Creative Ltd.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or PBS Creative Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.